Consistent and complete service processes are in today´s business world a prerequisite to achieve efficieny and long-term profitability. Furthermore, an optimized service management is also a prerequisite for a high customer satisfaction.
The requirements in the service quality have particularly grown for suppliers in the car industry. PAVONE Inc. identified room for improvement in this customer segment by consulting and by introducing new tools. Special attention has been paid to realize Itil conform processes.
ITIL is a Best Practice Framework, which offers a standardized methodology and language for IT service and support processes. Particularly for companies in the automotive segment is ITIL a well-known standard. By standardizing service processes the spontaneuous „Hey Joe Support“ is avoided. A conform and continuous documentation of services creates additional transparency .It also avoids trial & error tests of the service staff.
PAVONE Inc. is a specialist for process and project management, and enables an effective, cost-efficient and customer-friendly service, by offering diverse applications and all imaginable support. With the application PAVONE HelpDesk all areas in Service Desk and Incident Management are permanently carried out with ITIL. Change Management and Problem Management process are carried out with the workflow platform PAVONE Espresso Worfklow.